Hisense TV remote not working
This page is for Hisense TVs that run VIDAA, Hisense's own system. If your Hisense runs Google TV or Roku, the fixes are on the Google TV and Roku pages, linked at the end. Most dead Hisense remotes come down to batteries, the sensor or a lost Bluetooth link.
Which system does your Hisense run?
- VIDAA: Hisense's own home screen. Use this page.
- Google TV or Android TV: see Google TV remote not working.
- Roku: see Roku TV remote not working.
Checks to run
- Batteries. Replace both, and check they sit the right way round.
- The camera test. Point the remote at your phone's front camera and press a button. A flicker on the screen means it sends infrared. Some newer voice remotes use Bluetooth, and may show nothing.
- The sensor. The TV's infrared sensor is on the lower edge of the front. A soundbar or the stand's edge can block it.
- Restart the TV. Unplug it for 30 seconds and plug it back in.
- If the remote has a voice key, it may need pairing again. The TV shows instructions on its screen when it wants one.
Use the buttons on the TV
A Hisense has a power button on the TV. It might be a small button or a joystick, on the bottom edge, at the back near a corner or under the front. It varies by model. Press once to switch on. Some models offer menu control with the same button, and many do not.
Other ways to control a Hisense
- Hisense's RemoteNOW app. Hisense's own phone remote. The phone and TV need to be on the same network.
- HDMI-CEC from a console or box, which can wake the TV and pass on basic controls.
- A universal remote set to Hisense, or an Android phone with an infrared blaster. Tuned has an infrared mode for those phones.
Where Tuned fits
Tuned is a free remote for iPhone and Android. A Hisense VIDAA TV pairs with a 4-digit code that appears on the TV. You type it on your phone, and the remote opens. There is no account.
- The TV must be on, and on the same Wi‑Fi network as the phone.
- If the remote needs to be replaced, Tuned covers the daily use: power, volume to a level, the D-pad, OK, Back and Home, apps and the channel keys.
- For a TV that is not online yet, see connecting a Hisense to Wi‑Fi without a remote.
Questions about a Hisense remote that has stopped working
Why is my Hisense remote not working after I changed the batteries?
If the camera test shows nothing, the remote is dead. If it flickers but the TV ignores it, check the sensor and restart the TV. A voice remote may need pairing again.
Can I control a Hisense VIDAA TV from my iPhone?
Yes, over Wi‑Fi with Tuned or with Hisense's RemoteNOW app. An iPhone has no infrared.
Do I need a Hisense account for Tuned?
No. Tuned pairs with the 4-digit code on the TV.
Does Tuned work on Hisense soundbars or set-top boxes?
No. It works with Hisense TVs, not with soundbars or set-top boxes.
Get Tuned
Free to download for iPhone and Android.