Tuned

Terms of Service

Effective date: 25 September 2026. Last updated: 25 September 2026.

1. Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and the developer of Tuned ("Tuned", "we", "us", "our") governing your use of the Tuned mobile applications and related services (together, the "Service").

By downloading, installing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service through the Apple App Store or Google Play, you also agree to that store's terms, which apply alongside these Terms.

2. Who can use the Service

You must be at least 13 years old, or the minimum age of digital consent in your country if that is higher, to use the Service. To buy a subscription you must be an adult in your country or have the consent of a parent or guardian who agrees to these Terms. By using the Service you confirm that you meet these requirements and that the information you give us is accurate.

3. What the Service does

Tuned is an artificial intelligence universal television remote. Depending on your devices and region, the Service lets you:

  • control televisions and connected devices on your home network, over Bluetooth, or by infrared;
  • find something to watch, browse listings and a programme guide, and see where a title can be watched;
  • set reminders and manage a watchlist;
  • organise a household with viewer profiles, rooms, and devices; and
  • ask an assistant in plain language for help finding and playing content.

The Service helps you find and open content on third-party apps and services. It does not itself provide the films, programmes, live channels, or sport, and it is not a substitute for the subscriptions or accounts you need with those services.

4. Your account

  • Device account. Your phone creates a private cryptographic key that acts as your account. Keep your device secure. Anyone with access to your unlocked device may be able to use the Service as you.
  • Email sign-in. You can optionally link an email address so you can sign in on another device. You are responsible for keeping access to that email account secure.
  • Households. If you invite others to your household or join one, members can see and change shared household information, such as devices, profiles, and the watchlist. Only invite people you trust.
  • Accurate information. You agree to provide accurate information and to keep it up to date.

5. Subscriptions, billing, and advertising

Free and paid tiers. Tuned offers a free tier and one or more paid subscription tiers (for example, Plus and Pro) that unlock additional features. The features and prices of each tier are shown in the app at the point of purchase.

Purchases through the app stores. All purchases are processed by the Apple App Store or Google Play using the account you have with them. We do not receive or store your card or bank details. Your purchase is also subject to the store's terms.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the period ends. Your store account is charged for the renewal at the price shown when you subscribed, unless a change has been notified to you in advance.

Managing and cancelling. You manage, change, or cancel your subscription in the subscription settings of your Apple or Google account. Cancelling stops the next renewal. You keep access to paid features until the end of the period you have already paid for.

Free trials. If a free trial is offered, any unused part of a trial is forfeited when you buy a subscription. Unless you cancel before the trial ends, the subscription begins and is charged automatically.

Refunds. Payments are handled by the app stores, so refunds are subject to the policy of the Apple App Store or Google Play. Nothing in these Terms affects the statutory refund and cancellation rights you may have as a consumer.

Restore purchases. You can restore an existing subscription on a new device using the restore option in the app.

Advertising. The free tier may show advertisements or promotions. Paid subscribers do not see them. How advertising and any related data are handled is described in the Privacy Policy.

6. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose or in breach of these Terms;
  • use the Service to control or interfere with devices you do not own or are not authorised to control;
  • copy, modify, distribute, sell, or lease any part of the Service, or reverse engineer or attempt to extract the source code, except to the extent this restriction is prohibited by law;
  • interfere with, disrupt, overload, or attempt to gain unauthorised access to the Service, our systems, or the third-party services the Service connects to;
  • use the Service to infringe anyone's intellectual property or other rights, or to access content you are not entitled to access; or
  • remove, obscure, or alter any notices in the Service, or misuse the assistant to produce unlawful or harmful content.

We may suspend or limit access to the Service, or to particular features, if we reasonably believe you are breaking these rules or putting the Service or others at risk.

7. Third-party services and trademarks

The Service works with televisions, streaming services, broadcasters, and other products made by other companies, and it uses data from third-party sources. Your use of any third-party service or content is governed by that third party's own terms and privacy policy, and you may need your own account or subscription with them.

Tuned is not affiliated with, endorsed by, or sponsored by any television brand, device maker, streaming service, or broadcaster. All product names, brands, logos, and trademarks are the property of their respective owners, and are used only to identify the products and services the Service can work with. References to any third party do not imply any endorsement or partnership.

We do not control third-party services and are not responsible for their content, availability, accuracy, or behaviour. Listings, availability, and the links that open a title in another app can change or be inaccurate, and features may depend on the make and model of your devices.

8. Software, updates, and availability

We may update the Service to add, change, or remove features, to fix problems, and to keep it secure. Some features depend on your device, your network, your region, and the third-party services involved, and we do not guarantee that every feature will work with every television or in every place. We may change or discontinue parts of the Service, and we will give reasonable notice of a significant change where we can.

9. Intellectual property

The Service, including its software, design, text, and branding (but not third-party trademarks or content), is owned by the developer of Tuned or its licensors and is protected by law. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for your own non-commercial use, subject to these Terms. We keep all rights not expressly granted to you.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we do not make any warranties, whether express or implied, about the Service, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or compatible with your devices, or that listings, recommendations, or availability information will be accurate or complete.

Nothing in these Terms excludes or limits anything that cannot lawfully be excluded or limited, including your statutory rights as a consumer.

11. Termination

You can stop using the Service at any time. You can reset the Service on a phone, and delete your account and associated data in the app from Settings, then Account, then Delete account, or by email as described at https://tunedremote.download/delete-account. Deleting your account does not automatically cancel a subscription bought through an app store: cancel that separately in your store account.

We may suspend or end your access to the Service if you materially breach these Terms, if we are required to by law, or if we stop providing the Service. Sections that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, and governing law) will survive.

12. Limitation of liability

To the fullest extent permitted by law:

  • we are not liable for any loss or damage that was not reasonably foreseeable, for any loss of data, profit, or opportunity, or for any indirect or consequential loss arising from your use of, or inability to use, the Service; and
  • our total liability to you for all claims connected with the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the claim, or ten pounds sterling.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. If you use the Service as a consumer, you have legal rights that these Terms do not affect.

13. Changes to these Terms

We may change these Terms from time to time. When we make a material change, we will update the effective date above and, where appropriate, tell you in the app. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service.

14. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident in another part of the United Kingdom or in the European Union, you keep the benefit of any mandatory consumer protections of the country where you live, and you may bring proceedings in your local courts.

15. Contact us

Questions about these Terms can be sent to:

The developer of Tuned
Email: support@tunedremote.download
Website: tunedremote.download

16. Apple App Store additional terms

If you download the app from the Apple App Store, the following also applies. These Terms are between you and the developer of Tuned only, not with Apple, and Apple is not responsible for the Service or its content. Apple has no obligation to provide any support or maintenance for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Apple is not responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, or consumer protection claims. In the event of any third-party claim that the app infringes intellectual property rights, the developer of Tuned, not Apple, is responsible for the investigation, defence, settlement, and discharge of that claim. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.