Support
Questions, or a TV that will not connect? Email us and a person will get back to you.
Tell us your phone, your TV's make and model, and what happened. You can also reach us from inside the app.
Quick fixes
My TV does not appear or will not connect
Make sure your phone and TV are on the same Wi-Fi network, and that the TV is switched on. Some TVs only accept a phone as a remote once a network or mobile remote option is turned on in the TV's own settings. Then open Tuned and try connecting again.
How do I type on my TV from my phone?
Open the search box in the app on your TV, then tap the keyboard button in Tuned and type on your phone. Tuned fills in the box on the TV for you.
I bought a subscription on another phone
In Tuned, go to Settings, then Account, then Restore purchases. Use the same Google or Apple account you bought it with.
How do I cancel my subscription?
Subscriptions are billed by Google Play or the App Store, so you cancel them there: open the store, go to Subscriptions, and choose Tuned. You keep your paid features until the end of the period you have paid for.
How do I delete my account?
In Tuned, go to Settings, then Account, then Delete account. If you cannot open the app, see how to request deletion by email.
What happens to my data?
Read our Privacy Policy. For a copy of your data or any privacy request, email privacy@tunedremote.download.